Description

  • The “SAP Certified Application Associate – SAP Sales Cloud 1811” certification exam verifies that the candidate possesses fundamental knowledge in SAP Cloud for Customer administration and proven skills in SAP Sales Cloud. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

User Management8% – 12%

Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions.

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)

Reporting8% – 12%

Leverage MS Excel with SAP Sales Cloud reports, and identify different components of custom reports and interactive dashboards.

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)

Integration8% – 12%

Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. 

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)
  • C4C12 (SAP CLOUD FOR CUSTOMER 1905)

Product and Pricing8% – 12%

Define and configure pricing components for internal and external pricing determination, and trigger pricing in sales documents.

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)
  • C4C12 (SAP CLOUD FOR CUSTOMER 1905)

Quotation and Sales Order Management8% – 12%

Set up quotation functions, such as, quotation creation, product recommendations, availability to promise, pricing request and follow-up transactions; set up sales order functions, such as order creation, product recommendations, order status updates and follow-up transactions.

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)

Lead and Opportunity Management8% – 12%

Set up lead distribution and aging notifications; also set up opportunity functions, such as opportunity creation, buying center and revenue scheduling.

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)

Implementation Basics< 8%

Identify tasks to configure and administer SAP Sales Cloud.

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)

Notification Process< 8%

Set up notification process and configure conditions and actions for workflows.

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)

Account and Contact Management< 8%

Define different account groups and contact relationships.

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)

Data Migration< 8%

Use data migration templates, troubleshoot data migration issues and understand mass data maintenance.

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)

Personalization and Extensibility< 8%

Identify how to use personalization and extensibility, including mashups and custom business objects. 

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)

Sales Planning and Forecasting< 8%

Set up sales target plans using various dimensions and create, update and submit forecasts.

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)

Territory Management< 8%

Set up territory hierarchy and configure rules for territory determination.

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)

Visit Planning and Execution< 8%

Set up activity planning and visit execution with surveys and tasks.

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)

Fine Tuning< 8%

Identify fine-tuning timeline and dependencies in the context of the overall implementation and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. 

  • C4C10 (SAP CLOUD FOR CUSTOMER 1905)
  • C4C12 (SAP CLOUD FOR CUSTOMER 1905)