Description

  • The “SAP Certified Product Support Specialist – SAP Commerce Cloud” certification exam validates that the candidate possesses the required level of knowledge to work effectively as an SAP Commerce Cloud Product Support Specialist. This certification proves that the candidate has an overall understanding and in‐depth technical skills to perform in an SAP Commerce Cloud product support role. The pre-requisite for this exam certification is P_C4HYCD_1811 (SAP Certified Development Professional – SAP Commerce Cloud 6.7 Developer). All the enablement for this exam is being provided by the product documentation and support documentation for SAP Commerce Cloud located at: wiki.hybris.com and help.hybris.com . In order to access the sites above, you must be an SAP customer or partner.

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Configuration> 12%

Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite.

  • Expert Recommendations
  • Application Lifecycle Framework
  • SAP Commerce v1811
  • SAP Support Portal

Performance> 12%

Analyze and improve overall system performance, and troubleshoot  performance issues and identify  bottlenecks. 

  • Expert Recommendations
  • Application Lifecycle Framework
  • SAP Commerce v1811
  • SAP Support Portal

Product Support Processes> 12%

Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process).

  • Expert Recommendations
  • Application Lifecycle Framework
  • SAP Commerce v1811
  • SAP Support Portal

Troubleshooting> 12%

Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits).

  • Expert Recommendations
  • Application Lifecycle Framework
  • SAP Commerce v1811
  • SAP Support Portal

Integration> 12%

Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products

  • Expert Recommendations
  • Application Lifecycle Framework
  • SAP Commerce v1811
  • SAP Support Portal

General Support> 12%

Use the different features, extensions and add-ons of the SAP Commerce Suite; use other platform Core features.

  • Expert Recommendations
  • Application Lifecycle Framework
  • SAP Commerce v1811
  • SAP Support Portal