• The “SAP Certified Application Professional – Service with SAP EHP1 for SAP CRM 7.0” certification exam verifies that the candidate has deep knowledge in the area of CRM Service This certificate proves that the candidate has an advanced understanding within this profile and is able to apply these skills practically and provide guidance in project implementation.

Topic Areas

Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Master Data > 12%

Define master data integration, Define Transportation Management-specific master data requirements, Load master data into the production system

  • CR100 (EHP3 FOR CRM 7.0)

Special Processes & Scenarios 8% – 12%

Describe Case Management, Warrantly Claims, Inhouse Repair

  • CR700 (EHP3 FOR CRM 7.0)

Service Agreements and Contracts 8% – 12%

Describe Service Agreements and Contracts

  • CR700 (EHP3 FOR CRM 7.0)

ERP Integration 8% – 12%

Describe Controlling, Logistics, Sales, HR, Business Partner / Customer

  • CR580 (EHP3 FOR CRM 7.0)

Service Order Management 8% – 12%

Describe Service Order Management

  • CR700 (EHP3 FOR CRM 7.0)

CRM Business Scenarios 8% – 12%

Describe CRM Analytics, CRM Sales and CRM Service and Interaction Center

  • CR700 (EHP3 FOR CRM 7.0)

Extended Topics < 8%

Describe Enterprise SOA, Solution Manager and SAP Netweaver fundamentals

    Resource Planning Application < 8%

    Describe Resource Planning Application

    • CR700 (EHP3 FOR CRM 7.0)

    Complaints and Returns < 8%

    Describe Complaints and Returns

    • CR700 (EHP3 FOR CRM 7.0)

    CRM user interface < 8%

    Describe CRM user interface

    • CR580 (EHP3 FOR CRM 7.0)

    Service Plans < 8%

    Describe Service Plans

    • CR700 (EHP3 FOR CRM 7.0)

    CRM Middleware < 8%

    Describe CRM Middleware, Data Exchange with R/3 Backend

    • CR500 (EHP3 FOR CRM 7.0)

    Service Confirmation & Billing < 8%

    Describe Service Confirmation & Billing

    • CR700 (EHP3 FOR CRM 7.0)